We will never disclose your account information to any third party. It is recommended that you use a complicated password when selecting your account password and avoid sharing password information across sites to protect your account security.
Inventory is displayed on each product page. If products are temporarily out of stock in the local warehouse in your order, the delivery may be delayed. In addition, the inventory of the product changes in real time. For up-to-date stock information when placing an order, please refer to the live inventory displayed on the product page.
All products offered by Unoptix are universally compatible and each item is fully tested before it is packaged.
All our products page has a compatibility list at the bottom of the page. This list contains the original part numbers for the specific product so you can be sure to choose the right product for your needs.
You can also use our search located at the top right corner. This allows you to search for Original Part Numbers and gives you a list of all our compatible products.
If you have any other questions, you can ask our support team by clicking on the "Need Help" badge at the bottom of the page. You will receive a reply in one business day for your product compatibility question.
If you have questions about product compatibility or anything related to network solutions, you can ask our support team by clicking the "Need Help?" badge at the bottom of the page. You will receive answer for your question in one business day.
Using third party transceivers will not void your switch warranty. Most software systems do not guarantee unsupported third party transceivers in the product warranty. However the use of of third party transceivers will not affect your security and they are compatible with most devices.
We provide a discount for our partners who order large quantities from one product or multiple products. Depending on the quantity of your order and the selected products, your price will vary.
Contact our sales team by clicking on the "Need Help" badge at the bottom of the page. In one business day, you will receive your custom price.
Delivery time for each product varies depending on stock availability. We will contact you after sending your order and inform you about the possible delivery date.
If the product you ordered is out of stock and it would take 2-3 weeks to ship, you can decide whether to wait for it or simply cancel your order.
For international orders, you need to declare and pay the tariff or import fee caused by customs clearance. Only the items purchased and the delivery cost are charged when you place the order.
Orders are delivered within the territory of the European Union. VAT will not be charged outside EU countries or inside EU countries if a valid VAT Identification Number is provided.
We deliver the orders with UPS, DHL or Fedex services ensuring that the customer receive it the earliest possible. The estimated shipping time is 1-5 business days depending on the location.
You will receive a notification email from our warehouse once your order is on its way including the tracking number for your package. Please use the tracking number to track your package on the official website of the logistics company.
The delay may result from the time required to synchronize payment confirmation between our system and the payment processor's system. Once the remittance is confirmed, we will deal with the order.
If you need the product urgently, you can choose different payment methods that are faster, such as credit card or PayPal.
If you have not completed the order payment, you can click "Cancel Order" in Order History.
If you have already paid for this, please contact your sales representative immediately to cancel the order and receive a refund. Please note that most orders are automatically transmitted to our warehouse systems for processing, so it may not always be possible to cancel your order. Your sales representative will assist you on this matter.
Orders containing custom items or other special conditions can not be cancelled once they have entered the "processing" status.
If you have not completed the order payment, please cancel the order and place a new one with all the required items.
If you've already paid, please contact your sales representative to change items for you. Then you can place a new order. Changes or modifications can be made to an order as long as it is processed before shipping.
Please make sure you have completed all the information on the confirmation page of the checkout. Once we have received your order, we will send you an order confirmation email containing all the details of your order.
If you do not receive an order confirmation email even though you have completed all the steps, please check that the order exists in the account center in your order history. If not, contact your sales representative for further assistance.
We provide 30 days money back guarantee upon customers request. If you are not satisfied just simply let us know and we will refund your order after you've sent back the item.
Our standard warranty for fiber transceiver is 5 years. We provide 30 days money back guarantee upon customers request from the beginning of the purchase and 5 years advanced replacement meaning a replacement part will be sent out immediately before receiving the faulty part. For high volume buyers it is possible to relocate the warranty stock together with the original purchase.
You can start a return by notifying your sales representative about the incorrect of defective product you received. Please include all the details related to the product for faster processing. We will try our best to support you with a new item as soon as possible.
We will process the refund immediately after receiving the returned products. Usually, after the refund is processed, you will receive the refund within 2-3 working days.
